Building a Digital Connection That Employees Actually Love

By Michael Lacroix, PhD

Associate Medical Director
The Hartford

By Keith Nelson, MBA

Vice President, Group Insurance Program Delivery
The Hartford

With the latest smartphone, the average person can book an airplane seat, cash a check, pay bills, check the weather, and stream a movie. So why is the healthcare and disability world so far behind? Why is it so complicated to file an insurance claim, check its status in real time, make a doctor’s appointment, check if the bill for last week’s X-ray has been paid, and see how much money is left in your health savings account?

Access to healthcare and disability information does face more legal issues, including:

• Bringing together insurance and employer databases that use very different systems
• Providing informed consent in a way that applies across these different legal entities
• Health Insurance Portability and Accountability Act (HIPAA) regulations concerning sharing protected health and personal information

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