Webinar Recording: Don’t Hang Up! Strategies to Manage Absence in Call Centers

DMECResources, VEF Archives

Organizational call centers are an integral component of successful business operations. However, data shows that organizations with a customer service call center exhibit high rates of absence and lost time, both continuous and intermittent. This can create challenges from a coverage, customer service, and productivity standpoint.

This webinar highlighted the most common causes of absence in a call center setting, strategies for managing the needs of this type of workforce, and best practices for absence management. The session included an interactive panel of employers across industries who shared their challenges and strategies related to leave management, and how they encourage engagement while at work.


  • Stephanie Willett, Director, Workforce Solutions Group, Unum


This webinar qualifies for the following CEUs: 1 CLMS1 CPDM, 1 PHR, and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

Full content is available to DMEC members only. Please log in to view the complete resource.

If you are not a DMEC member, we encourage you to join. DMEC members have access to white papers, case studies, @Work magazine articles, free webinars, legislative updates, and much more. These resources will assist you in building an effective and compliant integrated absence management program, saving you time, resources, and money. Learn more.

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