14 Questions to Help You Find the Right Absence Management Partner
By Sonja R. Teague, CPDM, ARM, AIC
ESIS Integrated Disability Management
A decade ago, there were approximately 50 laws pertaining to the Family and Medical Leave Act (FMLA). Today, there are more than 450. Those same 10 years saw the fines and penalties for non-compliance with the Americans with Disabilities Act (ADA) increase significantly. Today, a mismanaged case involving wrongful termination related to FMLA absence can cost in excess of $500,000.1 The costs for an entire organization can run into millions of dollars. During that same time, employers also began to quantify the impact of absence. One study found that the direct and indirect costs of absence averaged 8.1% of payroll.2
In response, employers began outsourcing absence management to leverage the expertise and technology that vendor partners offer and create more effective absence management solutions. But not all vendors offer the same array or quality of services, and the rapid changes in absence management and compliance have created challenges for all vendors as well as employers.
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