Giving Context to Technology
By Terri L. Rhodes
CCMP, CLMS, CPDM, MBA
This edition of @Work covers a wide range of technology options available today in absence management.
When we look at both the origin and definition of the word technology, we find something interesting. The word technology stems from a 17th century Greek term, “tekhnologia”, which means “systematic treatment”. I think we would all agree that we need systematic treatment for compliance and consistency in absence management.
Technology, by definition, is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives. The point where I hear most individuals express concern is in the last part of the definition: technology can be embedded in machines to allow for operation without detailed knowledge of their workings.
Some professionals are concerned that technology will replace the “human touch” needed in absence management; but perhaps we should look at technology through a different lens, as something that allows us to become more efficient, streamline processes, and free up our time for performing those tasks that do indeed require the “human touch”.
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