Using Technology to Strengthen Consistency in Absence Management
By Geoffrey Simpson
Director of Sales & Marketing
A consistent and timely approach is crucial for complying with the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA/ADAAA), and countless pieces of state and local leave legislation.
Traditionally, in-house leave management relied on manual tools such as spreadsheets, Outlook, sticky notes, and paper files. While this might work for seasoned absence managers in small companies where one person handles everything, it simply isn’t a scalable or replicable approach as soon as the numbers of cases and case managers increase.
I once worked with a large health system that had multiple locations and leave case managers. Each manager had their own process for granting FMLA leave, with only some requesting medical certifications. They were also using their own correspondence templates for eligibility and designation, which weren’t always sent on time. And they didn’t track deadlines such as return-to-work dates. This resulted in employees receiving different treatment when requesting leave and staying on leave as long as they wanted, presenting a huge compliance risk due to inconsistency and a large cost due to excessive absence.
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