Accommodation Technology Modules

By Geoffrey Simpson

Director of Sales & Marketing
Presagia

Non-compliance with the Americans with Disabilities Act (ADA) can be costly for employers. Monetary benefits awarded for charges filed with the Equal Employment Opportunity Commission (EEOC) reached a new peak of $136.5 million in 2018.¹ Fortunately, a wealth of technology is available to support the interactive accommodation process and strengthen your accommodation program. I presented on this topic at the 2019 DMEC Employer FMLA/ADA Compliance Conference, and captured the highlights of that presentation for this article.

Let’s start with the glue that holds it all together: the accommodation case management system. This serves as your single reference point throughout the entire interactive process, providing access to employees’ accommodations, helpful reminders for next steps, correspondence templates, and more. While this is your system of record, it’s complemented by, and ideally linked with, other systems throughout each step of the interactive process.

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