Engaging Today’s Workforce: Applied Analytics

DMEC Staff@Work

Keeping Employees Healthy and Productive with Applied Analytics

By William Stevenson, MS, MBA

Head of Data Analytics and Quality, Global Claims
MetLife

Our industry is seeing an explosion in the amount of available customer data, along with rapid advancements in technologies to collect, analyze, and use that data in positive ways.

Integrated absence management (IAM) vendors are delivering applied analytics solutions using artificial intelligence (AI) and machine learning to give customers richer, more targeted insights and improve overall claims decision-making. These insights are driving dramatic improvements in disability and absence management, in our experience yielding improvements of 10% or more in year-over-year return-to-work (RTW) outcomes.

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