2021 Tools & Tactics Webinar: Practical Steps to Address the FMLA/PFL Knowledge Gap

Jennifer NelsonTools & Tactics, Webinars

Wednesday, Feb. 24

9:00 am PT | 12:00 pm ET

The absence management industry has come a long way, but employees are often challenged to understand the leave entitlement process and absence resources available to them. Through a multi-year survey, ClaimVantage studied this knowledge gap to understand how employee understanding is evolving. Have increased communications during COVID-19 helped lessen the gap, or has this year of unprecedented change simply widened the knowledge gap? Do managers adequately understand the state-mandated regulations required for regulatory compliance?

With two years of Family and Medical Leave Act (FMLA) and paid family leave (PFL) knowledge gap survey information in hand, join us as we explore the eye-opening data. We will share results of the second annual study, highlighting the changes year over year. In addition, a team of experts will share advice for how you can best address this knowledge gap at your company, including practical steps you can take to ensure your organization’s compliance.

DMEC members receive free registration for webinars.

Learning Objectives

  • Explore the employee/manager knowledge gap in regards to the FMLA and PFL.
  • Identify some factors that influence how knowledgeable individuals are in regards to the FMLA and PFL.
  • Discuss what steps you can take to improve the FMLA and PFL knowledge gap at your company.


Angie Brown
Absence Practice Leader

Angie has more than 20 years of experience in the absence management industry, and was integral in helping design ClaimVantage’s absence management solution. Prior to joining ClaimVantage, Angie spent 10 years growing and managing integrated FMLA and disability operations for national and middle market accounts.

Lynne Sousa, JD
Leave Management Compliance Counsel

Lynne is a labor and employment attorney with 20 years of experience working in the labor and employment space. Lynne has significant subject matter expertise in FMLA, as well as state and local leave laws.

Marcy Updike
User Experience Researcher

Marcy is a professional researcher who spent nearly 20 years leading the research efforts for a life and health insurance business in North America. Marcy has extensive experience conducting and analyzing data.


This session qualifies for the following CEUs: 1 ADMS, 1 CDMS, 1 CLMS, 1 PHR, and 1 SHRM. To qualify for CEU credit:

  • You must attend the full duration of the webinar. Following the webinar and once attendance has been confirmed, you will receive an email with CEU reporting information.
  • You must register for and watch the webinar individually. Group participation does not qualify for CEU credit.

CLMS Logo_RGB_PNGExclusively offered by DMEC, the Certified Leave Management Specialist (CLMS) program is the only professional designation of its kind that provides interactive, hands-on training to ensure your programs effectively comply with state and federal leave laws. Learn more about the CLMS program.

 Registration Fees

Registration Fees
DMEC members Free
Nonmembers $29.99

DMEC members receive free registration for webinars. 

Sponsored by:
Link to ClaimVantage