Employer Perspective: Optimizing Technology

Jai Hooker@Work


Optimizing Technology Transforms and Elevates Risk Management Team

By Susan Shemanski, Vice President, Risk Management, Adecco

Employers use technology to protect and facilitate care for employees in more ways than ever before. Organizations that recognize when, where, and how to implement and expand technology solutions can address employee needs, elevate program performance, and gain a competitive edge in the marketplace.

For the Adecco Group, a national temporary staffing and workforce productivity company, embracing technology helped the risk management team shift from a culture of “no” to a culture of “know,” with more effective assessment and mitigation of safety issues. Use of wearable technology, virtual reality, and other technology tools has opened new doors for collaboration, employee safety, and cost savings. And it expanded its client pool.

Unique Challenges

Managing workplace risk is no small feat given that Adecco has more than 70,000 associates on assignment during any given week and serves more than 10,000 clients in 50 states. Managing risk is particularly challenging because Adecco does not own or control the environments in which temporary staff members — who perform many tasks and assume diverse roles — work. It can, however, stipulate the clients it accepts. And by employing technology, the risk management team has been able to accept more clients that it used to reject by stipulating certain safety protocols, programs, and testing to ensure associate safety.

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