2023 Tools & Tactics Webinar: Making the Human Touch Matter – Automation in Claims

Jai HookerTools & Tactics, Webinars

Wednesday, April 26

9:00 am PT | 12:00 pm ET

With employers representing all sizes and industries striving to improve employee experience and outcomes, you likely find yourself wondering how to add value to the claims process and ensure every conversation is meaningful. Fortunately, technology has come through with some of the answers.

Automated workflows and rules design can provide efficiencies that speed the process for routine claims, saving claims managers’ expertise for the claimants who really need it. With the ability to focus our human connectivity on those employees with complex cases, organizations and employees alike benefit. Additionally, automation can save money while reducing human error. In this session, we will explore the intricacies of the latest technology offerings and how they might be optimized to fit your employees’ needs.

DMEC members receive free registration for webinars.

Learning Objectives

  • Learn how to provide early resource intervention for complex cases using case scoring.
  • Discover how to maximize claims efficiency using automated workflows and predictive analytics.
  • Understand how technology can eliminate human error associated with data entry, leading to program cost savings.
  • Learn how no-touch claim processing can speed payments and claim decisions for routine claims.


Christy Traupe
SVP, Claims and Absence

Christy Traupe is the Senior Vice President, Claims and Absence, at FINEOS, reflecting over 20 years of experience in disability and absence management. Prior to her position at FINEOS, she spent 11 years at Reed Group and held several different roles, including director of operations, and director of product and quality. During her time at Reed Group, she was the business owner responsible for the service product and the disability and absence management software. Christy then spent almost four years in the employer space at DaVita. She led the leave of absence and the health and welfare teams during her time at DaVita. She also represented DaVita on the National Business Group on Health Board.

Christy holds a bachelor’s degree in business management from Metropolitan State University.

Joanna Floyd
Product Manager

Joanna brings over 20 years of knowledge and experience to FINEOS Integrated Disability and Absence Management (IDAM) products, supporting new business activities and interfacing with clients to consult on absence, accommodations, claims and SaaS product solutions. She is responsible for providing strategy support and identifying market trends to meet product market needs and integration with client HR software systems. Using market trends to guide employer needs, Joanna provides guidance on system enhancement opportunities and supporting documentation within the SaaS framework.

Joanna has leave and disability experience as a case manager, business analyst, claim operations director, project manager, and director of implementations. This includes work in partnership with operational and compliance subject matter experts to design and validate absence management systems, and provide enhancement opportunities to reduce manual work while increasing productivity, efficiency, and workflow opportunities.

Joanna received her master’s degree in Management and Public Administration from the University of Phoenix.


This session qualifies for the following CEUs: 1 ADMS, 1 CDMS, 1 CLMS, 1 PHR, and 1 SHRM. To qualify for CEU credit:

  • You must attend the full duration of the webinar. Following the webinar and once attendance has been confirmed, you will receive an email with CEU reporting information.
  • You must register for and watch the webinar individually. Group participation does not qualify for CEU credit.

CLMS Logo_RGB_PNGExclusively offered by DMEC, the Certified Leave Management Specialist (CLMS) program is the only professional designation of its kind that provides interactive, hands-on training to ensure your programs effectively comply with state and federal leave laws. Learn more about the CLMS program.

Registration Fees

Registration Fees
DMEC members Free
Nonmembers $29.99

DMEC members receive free registration for webinars. 

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