18F: A Federal Technology “Startup” Is Changing the Way We Link Technologies
By Justin Alford
Chief Technology Officer
Without a federal paid family and medical leave law, states and localities are responding to the demands of the modern workforce by legislating their own variations of paid leave. Each one comes with unique guidelines, processes, and usually a custom system and infrastructure for administering claims and processing benefits. As more localities pass new and updated leave legislation, the cost of providing paid leave will increase due to administrative burden for employers who lack an accessible framework to share with external partners and stakeholders.
Of the five states (California, New Jersey, Rhode Island, New York, Washington) and two localities (Washington, D.C. and Montgomery County, MD) with active or recently passed paid leave legislation, most have embraced or are looking for a technology solution such as using online portals and mobile applications to assist with benefits administration. But these systems are often proprietary — leveraging custom-built online claim filing workflows, data formats, and paper forms. This burdens employers and employees with coordination of benefits between the state, claimants, employers, third-party administrators, medical providers, or other leave-related entities.
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