Webinar Recording: Understanding Absence – What Your Employees Think They Know

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As absence professionals, we spend time learning about various absence regulations under the FMLA and paid family leave (PFL) statutes, the confines of these laws, and how much leave an employee is entitled to based on the state in which they work. But how well do your employees understand the benefits available to them? Are they frustrated because they have inaccurate understandings of their entitlement?

ClaimVantage conducted proprietary research to find out what your employees really think. Do they know how and when to report an FMLA absence? Do they know if PFL is available to them? The research also examined absence reporting methods (portal or phone) to determine levels of employee satisfaction. In this session, we unveiled key findings from this study to help you understand current employee perceptions about absence and disability programs. We showed how to make practical improvements to your absence programs to course-correct where needed, and help your employees really understand the nuances of their entitlement.


  • Angie Brown, Business Development & Absence Specialist, ClaimVantage
  • Marcy Updike, User Experience Researcher, ClaimVantage


This webinar qualifies for the following CEUs: 1 CLMS, 1 CPDM, 1 PHR, and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

Full content is available to DMEC members only. Log in to view the complete resource.

If you are not a DMEC member, we encourage you to join. DMEC members have access to white papers, case studies, @Work magazine articles, free webinars, legislative updates, and much more. These resources will assist you in building an effective and compliant integrated absence management program, saving you time, resources, and money. Learn more.

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