Webinar Recording: The Do’s and Don’ts of Defensible Documentation

Jennifer NelsonResources, VEF Archives


Defensible documentation requires a great deal of intricacy, especially when it comes to ADA or FMLA compliance, but how do you know if you’re capturing enough detail? When is too much documentation a problem? What are the most common mistakes you should avoid? Documenting inappropriate or incomplete information within an ADA or FMLA request can impact a court’s ruling if the employer’s actions are challenged in litigation — especially when reasonableness or undue hardship decisions are part of the case.

In this session, we discussed how to effectively document the interactive process from beginning to end of an accommodation request.  We also explored best practices, risks to avoid, and what information and detail to include to ensure your documentation is defensible.


  • Tamika Newson, JD, Assistant Vice President, Unum
  • Danette Washum, Manager, ADA Support Services, Unum


This webinar qualifies for the following CEUs: 1 CLMS, 1 CPDM, 1 PHR, and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

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