Webinar Recording: Innovations in Clinical Claims Management

Jennifer NelsonResources, Tools & Tactics Archives


Change has been the name of the game for absence and disability management! And the foundational claims management practices have not been immune to the numerous changes our industry has experienced over the past several years. Addressing some of the “splashier” updates — emerging paid leave laws, marijuana legalization, etc. — can sometimes result in losing sight of the more gradual and fundamental evolution in the industry, such as the basics of how leave claims are managed. Innovations in this space are making way for more engaged, evidence-based methods, parallel to the advancement of medical treatments themselves.

In this webinar, experts in clinical care and return to work shared how newer approaches to claims management — such as treating the “whole” person and continuous evaluation throughout recovery — can not only improve outcomes, but also reduce and in some cases, prevent, disability leave. The session also featured a collaborative claims discussion among members of an interdisciplinary team, enabling benefit administrators to see first-hand how claims are assessed and a recovery and treatment plan is developed.


  • Carrie Bibens, Associate Director, Vocational Rehabilitation Services, Sun Life
  • Tracy Hamill, M.D., Assistant Vice President, Medical Director, Sun Life
  • Trish Ward, RN, Associate Director, Clinical Services, Sun Life


This webinar qualifies for the following CEUs:  1 ADMS, 1 CDMS, 1 CLMS, 1 PHR and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

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