Webinar Recording: Practical Steps to Address the FMLA/PFL Knowledge Gap

Jennifer NelsonResources, Tools & Tactics Archives


The absence management industry has come a long way, but employees are often challenged to understand the leave entitlement process and absence resources available to them. Through a multi-year survey, ClaimVantage studied this knowledge gap to understand how employee understanding is evolving. Have increased communications during COVID-19 helped lessen the gap, or has this year of unprecedented change simply widened the knowledge gap? Do managers adequately understand the state-mandated regulations required for regulatory compliance?

With two years of Family and Medical Leave Act (FMLA) and paid family leave (PFL) knowledge gap survey information in hand, this session explored the eye-opening data. We shared results of the second annual study, and highlighted the changes year over year. In addition, a team of experts shared advice for how you can best address this knowledge gap at your company, including practical steps you can take to ensure your organization’s compliance.


  • Angie Brown, Absence Practice Leader, ClaimVantage
  • Lynne Sousa, JD, Leave Management Compliance Counsel, ClaimVantage
  • Marcy Updike, User Experience Researcher, ClaimVantage


This webinar qualifies for the following CEUs:  1 ADMS, 1 CDMS, 1 CLMS, 1 PHR and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

Full content is available to DMEC members only. Log in to view the complete resource.

If you are not a DMEC member, we encourage you to join. DMEC members have access to white papers, case studies, @Work magazine articles, free webinars, legislative updates, and much more. These resources will assist you in building an effective and compliant integrated absence management program, saving you time, resources, and money. Learn more.

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