Webinar Recording: Onboarding Your TPA – Creative Strategies to Avoid Common Implementation Pitfalls

Jennifer NelsonResources, Tools & Tactics Archives


Onboarding a third-party administrator (TPA) to manage leaves for your organization is one of the most important projects an HR department can take on. Whether you are outsourcing, cosourcing for the first time, or just switching to a new administrator, your leave administration TPA will be a long-term partner, but the strength of this relationship often begins with the onboarding process.

During this webinar, we heard from two unique employers who shared feedback on their TPA onboarding experiences. Learn from their successes and challenges so that you can ensure your organization is prepared for what may lie ahead. We explored the common hiccups in TPA implementation that can cause setbacks, and  provided best practices for a strong client-vendor partnership.


  • Linda Croushore, Assistant Vice President, Absence Management, Workpartners
  • Elizabeth Mabie, Director, Human Resources, EQT
  • Dan Podvin, Manager, Integrated Disability, Cape Cod Healthcare
  • Lindsay Schreiber, Director, Absence Management, Workpartners


This webinar qualifies for the following CEUs: 1 ADMS, 1 CDMS, 1 CLMS, 1 PHR, and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

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If you are not a DMEC member, we encourage you to join. DMEC members have access to white papers, case studies, @Work magazine articles, free webinars, legislative updates, and much more. These resources will assist you in building an effective and compliant integrated absence management program, saving you time, resources, and money. Learn more.

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