In today’s increasingly complex landscape of workplace absences, both employers and employees are turning to disability and absence administrators for comprehensive guidance. When time away from work is necessary, support is essential—from pre-absence planning and navigating the claims filing process to ongoing case management and facilitating smooth return to work. Additionally, there is a growing need for tailored advice on various types of leave, including maternity leave, surgical leave, and navigating the shifting regulatory environment.
By leveraging advanced tools and technology to enhance the claims experience, disability and absence administrators can alleviate some of the pressures on HR teams, providing clearer guidance during leave periods. This session explored the critical importance of a guided claims experience, highlighting how effective administration can streamline processes and support both employees and employers during times of need.
