Membership
Membership FAQs
FIND ANSWERS TO YOUR MEMBERSHIP QUESTIONS.
To help you navigate DMEC membership, below is a list of frequently asked questions and helpful answers and tips. If you have a question that is not listed on this page, please contact us at info@dmec.org or 800.789.3632, ext. 101.
How many of our employees can sign up under our organization's membership?
An organizational membership covers every employee at your company. Employees who would like to receive member benefits and pricing can create a DMEC account and add themselves to their organizational membership.
How do I add myself to my organization's membership?
All you need to do is create a DMEC account and add themselves to their organizational membership.
When does my organization's membership expire?
DMEC memberships expire one year from the date you joined.
How do I find out if my organization is a DMEC member?
Follow these steps to find out if your organization is currently a member of DMEC.
I attend webinars. Why am I unable to log in to access members-only content on the website?
Participation in webinars does not mean your organization is a DMEC member. In order to become a member, your organization will need to sign up for membership and pay annual dues. Find the right membership type for your organization.
How can I see which employees are signed up under our organization's membership?
If you are the primary contact for your organization’s membership, you can see which employees are signed up under that account. Log in to your DMEC account, select “My Account” on the left, and then select the “Manage Contacts” tab.
How can I add or remove employees from my organization's membership?
If you are the primary contact for your organization’s membership, you can add individuals to your current member list, edit contact information for your current member list, and mark for deletion a profile that should no longer be associated with your organization’s membership.
To perform these tasks, log in to your DMEC account, select “My Account” on the left, and then select the “Manage Contacts” tab on the top navigation. You will now see a list of all the people listed under your company’s membership.
- To edit an individual’s details, select the icon to the left of their name and edit the details.
- To delete an individual from the list, place a check mark in the “Remove from Organization” box in the contacts details. Deletion is a manual process completed by DMEC staff and will not happen instantaneously. If you check the “Remove from Organization” box, DMEC staff will be notified and will delete the individual from the organization.
- To add a new contact, select the “new contact” button and add the individual’s contact information.
How can I find out who is the primary contact on my organization's membership?
In order to confirm the primary contact on your membership account, please contact us at info@dmec.org or 800.789.3632, ext. 101.
How can I update my contact info?
Log in to your DMEC account, then select “My Account” on the left.
How can I change my password?
Go to the login page, then select the link to reset your password. You will then need to enter in your email address and select “Reset Your Password.”
How does auto-renewal work?
When a member joins or renews their membership, they agree to a recurring payment structure. The system will automatically charge their stored payment method on file when the membership term is about to expire, and the membership will be renewed without interruption.
What if I need to be invoiced?
When you join or renew you can obtain an invoice by using the Pay Later option. This will create an online invoice for you to send to your billing department. Your membership will be set to automatically create a new invoice for you for the next billing cycle.
You can also contact us at info@dmec.org.
Can members opt-out of auto-renewal?
Yes, members can opt out of auto-renewal at any time by accessing their account settings or by contacting DMEC customer service.
Will members be notified before auto-renewal?
Yes, members should receive several email notifications before their membership renews. This gives them the opportunity to review or cancel the auto-renewal if necessary.
What happens if a member's payment fails during the auto-renewal process?
If a payment fails (due to expired cards, insufficient funds, etc.), DMEC will attempt to reprocess the payment. Members will receive a notification about the failed payment and be given an opportunity to update their payment details.
Can a member update their payment details for auto-renewal?
Yes, members can update their payment information via their online account or by contacting the DMEC customer service.
What happens if a member cancels their auto-renewal before the renewal date?
If a member cancels before the renewal date, they still have access to membership benefits until the current membership expires, but they will not be charged for the next term.
What is DMEC’s a refund policy on autorenewal?
By enrolling in autorenewal, you consent to DMEC automatically charging your designated payment method for membership renewal on the scheduled renewal date.
Auto-renewal payments are considered final and cannot be refunded. Once a renewal transaction is completed, no refunds will be issued.
DMEC provides advance renewal notifications as a courtesy prior to your renewal date. These reminders offer an opportunity for you to evaluate your membership and deactivate autorenewal at any time before the renewal is processed.
If cancellation is not completed before the renewal date, your membership will renew automatically, and the payment method on file will be charged in accordance with the terms accepted upon opting into autorenewal.
Can I transfer my Individual Membership to someone else?
Individual Memberships can be transferred to another person if a written request is sent to info@dmec.org within 30 days of the membership start date. Transfers are allowed only once and cannot be reassigned after completion. The new member keeps the original membership term with no extension or proration. Employer and Supplier Memberships are not transferable.
Can I upgrade my Individual Membership to an Organizational Membership?
Yes. If you currently hold an individual membership, and your organization chooses to join DMEC, you can update your individual membership to be associated with your organization’s membership. Refunds for remaining individual membership terms are not automatic and are issued on a prorated basis only when an upgrade is approved and applicable. Email info@dmec.org for assistance
Can I use a complimentary membership coupon if I am already a member?
Complimentary membership coupons via DMEC National Partners are for new DMEC members only and cannot be used for renewals or Individual Memberships. Each company is eligible for only one complimentary membership total, regardless of which coupon is used, and organizations that have already received a complimentary membership are not eligible for another.
Can I apply a discount coupon for a membership I’ve already purchased?
Discount coupons are not applicable to memberships that have already been purchased. Coupons must be presented at the time of purchase, as they cannot be applied retroactively to previous transactions.
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Lindsay Lueken
VP, Disability & Leave Operations
BROADSPIRE
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Alice Cotti
VP, Government Segment Business Solutions
AFLAC
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Seth Turner
Chief Strategy Officer
ABSENCESOFT
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