This is a great question for your vendor. You should request that your vendor provide you with process maps or system integration documentation that outlines the coordination between the FMLA and the accommodation team. Some third-party administrators have integrated claims systems, which allow for automated rules-engines and task reminders for those involved in the claims management process. In these cases, technology enables a higher quality and more holistic approach to overall claims management.
Resources
FAQ Fridays
In an outsourced environment using the same vendor, how can we ensure that the FMLA team and the ADA team are sharing necessary information about leave entitlement and that it is consistent?
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