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Webinar Recording: Making the Business Case for a Centralized LOA Team

September 23, 2025

Managing employee leave of absence (LOA) effectively is crucial for maintaining productivity and employee satisfaction. This webinar explored the compelling business case for establishing a centralized Leave of Absence team within organizations, regardless of whether your organization manages LOA in-house or is outsourced. Attendees gained insights into the normal roles performed by an internal LOA team, including collaboration with external administrators, ensuring compliance with regulations, and providing support to employees throughout their leave journey. Attendees also learned best practices for how to appropriately staff and budget for a centralized LOA team based on organizational size and leave incidence.

A centralized LOA team not only streamlines processes but also enhances communication and consistency in managing various types of leave, such as medical, parental, and personal leave. By centralizing these functions, organizations can reduce administrative burdens, improve employee experience, and mitigate risks associated with non-compliance and inconsistent practices. Conversely, the absence of a centralized team can lead to fragmented processes, increased errors, and potential legal liabilities.

In this informative session, attendees learned to understand the strategic advantages of a centralized approach to leave management and how it can contribute to a healthier workplace culture.

CEUs

This webinar qualifies for the following CEUs:

1 ADMS, 1 CDMS, 1 CLMS, 1 PHR, and 1 SHRM

Presented By

  • Jennifer Skeeters, Center of Excellence Leader, Marsh McLennan Agency- Absence, Disability and Life
  • Jim Jantz, J.D., Director of Compliance, Marsh McLennan Agency- Absence, Disability and Life
  • Mary Siegenthaler, Leave of Absence Manager, Safelite

If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.

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Lindsay Lueken

VP, Disability & Leave Operations

BROADSPIRE

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Alice Cotti

VP, Government Segment Business Solutions

AFLAC

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Seth Turner, Chief Strategy Officer
Seth Turner

Chief Strategy Officer

ABSENCESOFT

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