The future of the employee leave experience
Design your leave program around the employee experience
Use practical approaches from employers, insurers, and service providers to reduce friction and make leave easier for employees to understand and navigate.
Build a leave experience employees can navigate
Employees don’t experience leave as separate policies, benefits, administrators, and processes. They need to understand how everything comes together for their situation, what happens next, and where to turn for support.
DMEC and Penguin Benefits brought together employers, insurers, and service providers to examine where that experience breaks down and what organizations are doing to improve it.
The resulting white paper turns those findings into practical approaches you can consider across your own accommodation and leave program.
What you’ll find in the white paper
Where the employee leave experience breaks down
Understand the challenges that can make leave difficult to navigate, from fragmented information and unclear roles to late planning and communication gaps.
What’s working today
See the approaches employers, insurers, and service providers identified for reducing friction, including visual timelines, planning aids, progressive communication, manager support, and clearer escalation pathways.
The Employer Toolkit
Explore practical tools and approaches organized around what employees need throughout leave, from understanding the basics and applying information to getting support and preparing to return to work.
The role of technology and human support
Learn where technology can simplify guidance and self-service and where human support remains essential for clarification, reassurance, and complex situations.
A more connected approach to return to work
See why return-to-work planning is part of the full leave experience and how earlier communication and coordination can support a smoother transition back to work.
Design leave around the people who use it
See where the employee leave experience can break down and use practical approaches from the Employer Toolkit to rethink how employees understand, navigate, and move through leave.
