Emergencies and disasters are unfortunate realities of life. When an employee experiences trauma, whether it is from a weather catastrophe, workplace violence, a personal crisis, or a community event, a manager’s response becomes a defining moment. If the situation is handled well, it creates space for healing and builds trust while allowing for business operations to continue. If the situation is handled poorly, the employee’s recovery can be damaged, and the organization can be put at increased risk from a legal, financial, and reputational standpoint.