Integrated Absence Management: Diversity in Designing Health and Well-Being Benefits



Employers can help ensure that employees on leave return to work (RTW) as soon as they’re able to do so by building effective processes and acknowledging leave as an expected part of employment.



Optimizing technology to streamline processes and improve compliance is a hot topic that comes with a hefty price tag. As more employers use technology to streamline absence and disability management processes, they must be strategic to avoid unintended legal consequences.

On July 16, the employee provides another doctor’s note requesting an additional six-week extension due to his medical condition. This pattern continues for more than 10 months. He exhausts federal Family and Medical Leave Act (FMLA) and state-mandated leave, and still has not returned to work.

Although the ADA turned 33 this year, it continues to challenge employers. While it can be frustrating, we have compelling reasons to invest more time and energy in this area to ensure that our policies and procedures include a consistent interactive process that helps employers find ways to support employees in need.

Under the ADA, employees can recover damages for emotional distress caused by an employer’s failure to comply with the law. It is not unusual for these awards to be hundreds of thousands of dollars. Additionally, juries can award punitive damages if they believe an employer acted with reckless disregard of an employee’s rights.

