FAQ Friday Category Technology and Integration

Research supports that employees are looking for information on their leave options much sooner than the industry is set up for. Our data reveals that expecting parents look to explore their leave benefits an average of 111 days before an…

Self-service tools can bring a wealth of information to employees at the touch of their fingertips. Benefit portals, intranet sites, and apps can serve as an extension of the HR department to answer common questions, provide details about leave and…

We are big fans of low-touch, no-touch, and automated processing. Focus on automating two areas: administrative tasks in the interactive process and positive outcomes. Assess your interactive process for areas of repetition and the answer may become clear. Look for…

When we talk about “high-touch” in case management, we are talking about a personalized experience for the employee in the interactions that really matter to them. We should depend on technology to do the things that should be seamless and…

Artificial intelligence, when leveraged appropriately, can provide major benefits in capturing and comparing information, streamlining processes, and tracking compliance. However, as mentioned, it does come with inherent risk for both over generalizations and discrimination, as well as data privacy. It’s…

Employers should consider merging communications regarding the initial receipt of a claim and designation notices for different absence and/or disability plans. For example, designation of an absence as covered by the FMLA, state leave, company leave, and disability benefits can…

An ideal outsourcing partner will place a value on employee experience and design its administration program to provide a superior employer experience. This partner will also take the time to review your company culture and policies at implementation (and even…

Managing COVID-19 claims through the pandemic has been complicated. Centers for Disease Control and Prevention (CDC) and other guidelines continue to be updated, and healthcare systems have been challenged by increasing demand and understaffing. Given the changes and challenges, our…

This is a great question for your vendor. You should request that your vendor provide you with process maps or system integration documentation that outlines the coordination between the FMLA and the accommodation team. Some third-party administrators have integrated claims…

Since every employer is different, a solution that works for one company might not be best for another. Documenting the employer’s specific requirements is the first critical step. Next is conducting a request for information (RFI) or request for proposal…