Assisting employees who are going through difficult times is the nature of integrated absence and disability management work. How this interaction begins can set the stage for future communications. After an initial contact, some employees may require additional assistance, and many will be challenging to work with during the process.
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@Work Magazine
Employer Perspective
Employer Perspective: Communicating With Challenging Employees
By Jenny Haykin, Leaves and Accommodations Program Manager, Puget Sound Energy
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