Absence Matters: Whole Health Solutions

DMEC Staff@Work

Moving Toward Whole Health Solutions

By Bryon Bass

SVP, Disability and Absence Practice & Compliance

When a migraine headache comes on, a child is hospitalized, an employee breaks a leg, or a pregnancy is confirmed, benefit programs take center stage as part of an employee’s total compensation package. And yet, during these critical moments, the last thing an employee wants to think about is whom to call to determine what medical provider to see, request time off from work, or find out how to file a claim.

The claims process can be very convoluted and complicated, depending on how much time away for work is needed and for what reason. For example, a work-related injury is often reported to the risk management department, whereas pregnancy-related benefits are typically channeled through human resources. Similarly, the doctors to see for work-related back strains usually differ from those who treat diabetic complications. And then the claim paperwork can further complicate matters during these crucial times. Filing a claim for a child’s hospitalization requires a completely different process and set of forms than filing a workers’ compensation claim for a chemical burn.

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