ADA Accommodations: Working Together Simplifies Retention Solutions

By Dr. Michael Lacroix

Medical Director
The Hartford

By Alicia Heine, CRC, CCM

Program Consultant
The Hartford

Of the countless decisions employers must make, probably none is more important than choosing the people who will work together to make a great team. You hire your employees for their talents and abilities, perhaps seeing something unique in each of them that would help your business operate.

But when illness, accident, or other disabling issues arise, the decisions you make to care for those employees are critical in retaining the talent and ability that brought them onboard to begin with. These do not have to be difficult decisions or expensive solutions. You and your employee can find solutions together to accommodate their workplace needs.

This constructive conversation, one generally requested by the employee, is known as the interactive process. It is a required step under the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA). It is also the right thing to do and can be easier than you think.

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