Unplanned Absences & Workforce Management

By Gary Anderberg, PhD

SVP Claim Analytics
Gallagher Bassett

In this COVID-19 world, workforce management may well be more critical to enterprise success and continuity than ever. Do you and your workers’ compensation (WC) and short-term disability (STD) adjusters have disability management protocols in place to minimize the damage of unplanned absences? Do you have integrated reporting structures in place to provide a complete view of all types of unplanned absences to facilitate optimal workforce management?

Historically, a disabling illness or injury has been tracked in particular silos based not on its impact on operational productivity, but which insurance bucket was paying the benefit — WC or STD. This division never really made sense for workforce and productivity management, but it was tolerated because “everybody does it that way.”

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