The Latest Technology Can Deliver the Right Support at the Right Time
By Kimberly Mashburn, RN, CLMS, GBDS
Absence Management Practice Lead
The Hartford
When an employee is temporarily out of work for a health issue that appears straightforward like a broken bone, there may be unseen factors that could affect a safe return to work. Unseen, that is, by the human eye.
Some of the latest claims industry technology is designed to flag commonly missed concerns that may be evident in communications during the claims process. These innovations help absence management specialists identify and deliver the right support at the right time for the employee. Text-mining and predictive analytic modeling can promote and provide a uniquely effective and empathetic experience for the employee during recovery, as well as help facilitate a productive return to work. Particularly now with the added stress and increased mental health concerns from the COVID-19 pandemic, the technology can help provide greater insights for improved claim outcomes.
The Hartford’s 2020 Future of Benefits Study found that nearly half of employees (48%) reported their anxiety level has increased since COVID-19.1 Additionally, the study revealed that 68% of employers believe they foster an open and inclusive work environment that encourages a dialogue about mental health, but only 42% of employees feel the same way.2
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