The Employee Experience
By Terri L. Rhodes, CCMP, CLMS, CPDM, MBA
CEO
DMEC
A monumental shift occurred in March 2020 — millions of U.S. employees were sent home to work in response to the COVID-19 pandemic. As companies make plans to return employees to the workplace, they are contending with a significant shift in employee expectations and willingness to work in the same way that they did pre-pandemic. A survey by the Pew Research Center found that given the option, more than half of employees say they want to keep working from home even after the pandemic abates.1 In a poll by Goldman Sachs, nearly two thirds of employees preferred remote work over a $30,000 raise.2
The “employee experience” is no longer just a feel-good platitude; it’s a survival strategy for businesses trying to recruit and retain talent. Employees are job-shopping for opportunities that match their needs and changing expectations. The challenge for employers will be to shift their thinking, find new ways to address where and how work is done, and reengage employees as they return — keeping in mind that the experience is what matters.
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