Technology Helps Employers Meet Business Needs and Ensure Privacy

By Marjory Robertson, Esq., Senior Counsel, Sun Life U.S.; Abigail O’Connell, Esq., Senior Counsel, Sun Life U.S.

Employers swiftly adopted onsite and at-home technology solutions during the pandemic, such as Zoom and other videoconferencing, to meet business needs and ensure the safety of employees and clients. These changes — and an additional reliance on technology — have forever changed many workplaces. Here we explore issues related to the rise of, and reliance on, technology in our workplaces.

Accessibility and Accommodation

Increased remote work has benefited disabled individuals who may be able to work remotely but would be challenged to commute to a work site.¹ And as employers with remote position openings receive more interest from disabled applicants, they need to ensure their technology is accessible to and can be used by those with disabilities. This may come in the form of ergonomic equipment sent to homes or the provision of technology-enabled solutions for people who are visually or hearing impaired. Under the Americans with Disabilities Act, employers need to be open to exploring, purchasing, and using these solutions to comply with accommodation obligations.

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