Engaging Today’s Workforce: Telehealth for Individuals with Disabilities

Jai Hooker@Work


Understanding the Benefits and Challenges of Telehealth for Individuals with Disabilities

By Dan Iskra, Assistant Vice President, Group Disability and Absence Product Development and Management, MetLife

Today 92 million people, or 58% of U.S. job holders, can work at least part of the time remotely,1 a movement fueled by the pandemic and expected to have long-lasting and far-reaching impacts on employees.2 And thanks to telehealth, individuals can access care regardless of where they work. However, employee usage of telehealth differs. For example, a recent study found that 39.8% of persons with disabilities used telehealth during the second year of the pandemic.3 Individuals with disabilities already face disparities in access to care, so ensuring that this widely used version removes barriers instead of adding them is crucial to achieving a more equitable offering.

As telehealth becomes more widely accepted and utilized, here are a few considerations for employers:

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