Webinar Recording: Making the Human Touch Matter – Automation in Claims

Jai HookerResources, Tools & Tactics Archives

With employers representing all sizes and industries striving to improve employee experience and outcomes, you likely find yourself wondering how to add value to the claims process and ensure every conversation is meaningful. Fortunately, technology has come through with some of the answers.

Automated workflows and rules design can provide efficiencies that speed the process for routine claims, saving claims managers’ expertise for the claimants who really need it. With the ability to focus our human connectivity on those employees with complex cases, organizations and employees alike benefit. Additionally, automation can save money while reducing human error. In this session, we explored the intricacies of the latest technology offerings and how they might be optimized to fit your employees’ needs.


  • Christy Traupe, SVP, Claims and Absence, FINEOS
  • Joanna Floyd, Product Manager, FINEOS


This webinar qualifies for the following CEUs: 1 ADMS, 1 CDMS, 1 CLMS, 1 PHR, and 1 SHRM. If you are interested in receiving continuing education credit for the recorded webinar, you will need to watch the full webinar, and then download your certificate of attendance from the “Webinar Recording and Continuing Education” tab.