Building Trust During Chaos

By Nancy Spangler, PhD, OTR/L

President
Spangler Associates

Integrated disability management has always been challenging. How do we develop benefits, policies, and practices that help employees and their families at various points across the health spectrum, and also keep organizations effectively performing and rebounding resiliently from unexpected challenges?

We must consider the health continuum: those who are currently well, those who are at risk or struggling with their health, and those who are suffering from the disabling aspects of a physical and/or mental condition.

Chaos and Uncertainty

Keeping people well has never been more challenging. Employers face unparalleled uncertainty and chaos due to the COVID-19 pandemic. Employers have had to redefine what the “workplace” is. Some employers are attempting to resume onsite operations, many continue with work-from-home adaptations, some remain shuttered with employees temporarily furloughed, some have eliminated jobs permanently, and still others have struggled to maintain or increase the numbers of their essential workers. Work and personal issues have never been more comingled. While workers struggle with uncertain work issues, many are also taking on additional roles of caregiver, teacher, and chef.

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