Dispute Over Content of Voicemails Requires Jury Trial on FMLA Claims

DMEC StaffLegislative Updates

Dispute Over Content of Voicemails Requires Jury Trial on FMLA Claims

By Tasos C. Paindiris

Jackson Lewis P.C.

An employee seeking the protection of FMLA leave must give adequate and timely notice of the need for leave. In situations where the leave is due to a qualifying reason for which the employer previously provided the employee FMLA leave, the employee must specifically reference either the qualifying reason for leave or the need for FMLA leave.

In Holladay v. Rockwell Collins, Inc., (S.D. Iowa, Jan. 24, 2019) the company approved Ms. Holladay for intermittent FMLA leave for migraines. When Ms. Holladay was absent from work four consecutive days she left a voicemail for her supervisor to report her absence each day. However, the parties disagreed as to the details she provided in those voicemails. Ms. Holladay testified that she said “I had a migraine and I would not be in that day.” According to the company, Ms. Holladay never specified migraines and only stated she would be absent due to either an “illness” or “doctor’s visits.” Ms. Holladay’s supervisor testified that she “write[s] down in a steno book when somebody calls in and what they say.” In connection with Ms. Holladay’s absences the supervisor wrote “ill/out,” “ill out,” “DR,” and “DR,” respectively. She did not recall if Ms. Holladay mentioned migraines.

Additionally, for absences of more than three consecutive working days, company policy required employees to submit a doctor’s note prior to the start of the employee’s shift on the 4th day of absence. Ms. Holladay did not submit the note before the start of her shift and she was terminated for violation of the attendance policy.

Ms. Holladay claimed the company interfered with her FMLA rights by not designating her absences as FMLA. The Court concluded that if Ms. Holladay cited migraines as the reason for her absences in the voicemails then the company should have designated her absences as FMLA. If Ms. Holladay only said that she was ill her notice was deficient and her FMLA claim fails. Because there was competing evidence on both sides, the Court held that a jury must decide in a trial.

The company also argued that Ms. Holladay failed to comply with the company’s policy requiring a timely doctor’s note and therefore the FMLA leave could be denied for her failure to follow its usual notice and procedural requirements. The Court agreed with Ms. Holladay that the policy imposed a burden that is more onerous than the medical certification requirements under the FMLA; therefore the policy could not be used to deny FMLA.

This case demonstrates how an employee can avoid summary judgment dismissal of her lawsuit by testifying that she specifically referenced the FMLA when calling in her absences. It is a good reminder for employers to revisit their process for documenting what employees are reporting as the reason for the absence and whether or not the employee is required to contemporaneously confirm what was reported. Additionally, employers must be careful not to discipline employees using FMLA for failure to follow the employer’s process for submitting a doctor’s note if no medical documentation is otherwise required by the FMLA.

***This article originally appeared on the Jackson Lewis’ Disability, Leave & Health Management blog and was reposted on the DMEC website with their permission.***