An Ongoing Shift to Telehealth: Considerations for Employer Benefit Programs

By Tracey Ferstler, PhD, Vice President, US Claim Operations, MetLife

The need to feel well, safe, protected, and prepared is more important than ever. In fact, 72% of employees say their health, safety, and protection, as well as that of their families, is more important than ever before, according to MetLife’s annual employee benefits study¹. Technology innovations such as telehealth, which enable employees to access care from anywhere, help them meet their health goals.²

And it’s popular, according to research, which shows that telehealth utilization has stabilized at levels 38 times higher than before the pandemic.³ As telehealth becomes more commonplace, employers should consider how different methods of accessing healthcare services influence employee health. Here are three practices to help assess benefit programs and make sure employees get what they need:

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