Leave Technology: Improve Your ADA and Accommodations Processes

Jai Hooker@Work

Using Technology to Improve Your ADA and Accommodations Processes

By Seth Turner, Chief Strategy Officer, Co-Founder, AbsenceSoft

When an employee makes a request for accommodations under the Americans with Disabilities Act, the interactive process required by the Equal Employment Opportunity Commission can be difficult to manage. Technology can help with some of the more challenging parts of the process — from staying compliant to improving employee engagement and retention.

The process to initiate a request for accommodation should be accessible and easy for employees. If an absence or disability manager identifies an employee need for an accommodation, the representative must gather appropriate information to begin the process, which can include:

  • what challenge to a work function has prompted an employee to seek an accommodation;
  • what type of accommodation is needed; and
  • other information that would help with a decision.

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