The Far-Reaching Benefits to Building a Strong Return-to-Work Policy

By Ryan Bruce, MEd, CRC, SPHR, CLMS, Director, Client Solutions, New York Life Group Benefit Solutions

Navigating the Americans with Disabilities Act (ADA) is a crucial aspect of remaining compliant and creating an inclusive and supportive workplace environment. Reviewing processes and goals for accommodations that help employees stay at work or return to work as soon as possible can help identify vulnerabilities.

Start by assessing policies, reviewing documentation and operational practices, and evaluating communication. While many in absence and disability management circles have adopted a “document, document, document” mantra, it is important to ensure the entire team, including managers, directors, and human resources (HR) business partners, consistently adhere to documentation and operational policies. Inconsistencies can surface when accommodation decisions are decentralized and there is a lack of comprehensive training.

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