Technology Integration: The Missing Link
By Andy Hanson
Account Executive, Total Absence Management
The Partners Group
To serve our on-demand culture and create a better employee experience with leave management, the call centers and fax machines of yore have been replaced by texting, email, online self-service, and live chat. But whether companies are using human resource (HR) information systems, human capital management systems, time and attendance systems, benefits platforms, or absence software, ensuring a smooth and simple employee experience isn’t always as easy as keeping up with the latest technology.
Many employers partner with multiple technology vendors and third-party administrators (TPAs) to best manage their employees’ HR needs. This pattern has become the norm, but will advanced technology ever be enough if vendor and partner technologies can’t integrate with one another? If HR technology partners continue to update their platforms without regard to potential integration with other solutions, employees will become (and may already be) dizzy and frustrated from using multiple systems to report leave, select benefits, confirm pay, and so on.
Can we, as HR professionals, not only do more for our employees, but also require more from our technology partners?
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