Disability Compliance, Technology,
and Documentation

By Rachel Shaw, JD

CEO and Principal
Shaw HR Consulting

When it comes to managing the Americans with Disabilities Act (ADA) interactive process and reasonable accommodations, creating and employing a practical, consistent process is half the battle. The other half is communicating and documenting the process. Without this, your interactive process falls flat and, perhaps most concerning, open to possible legal ramifications. Use technology, including task management software and a template database, to help you manage a consistently-applied, timely process.

I describe ADA reasonable accommodations as a four-step process to arrive at a decision you can feel confident about. Moreover, the process provides the opportunity for all parties, including the employee, to examine the data and understand together how and why a decision is being made. By the end of the process, if it is communicated and documented well, there should be no surprises.

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