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Category: @Work Magazine

The Disabled Workforce: Using Technology to Create Systems

Up to 11% of employees in the U.S. are applying for vaccine exemptions, and many employers do not have the knowledge or capacity to manage the volume of requests. While some organizations will outsource this work, many won’t have that luxury. However, it’s possible to leverage the technology on

Leave Technology: Small Employers

Several software solutions have been introduced to help employers manage the complexities of leave and accommodation requests. Initially catering to larger employers, vendors soon recognized a need to create solutions for small- and medium-sized businesses with fewer than 1,000 employees that were affordable and simple to operationalize.

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Employer Solutions: Balancing Technology and the Human Touch

The need for leave is purely human. Yet the process isn’t always as human-centered as we’d like it to be. As employers outsource their disability and leave administration, they need to assess whether their vendor partners combine predictive analytics with automation to ensure employee leaves are handled with clarity

Engaging Today’s Workforce: An Ongoing Shift to Telehealth

72% of employees say their health, safety, and protection, as well as that of their families, is more important than ever before. Technology innovations such as telehealth, which enable employees to access care from anywhere, help them meet their health goals.

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Integrated Absence Management: Hybrid Enrollment

The shift toward remote work has created more flexibility for employees and opportunities to work for companies outside their local areas. This rapidly changing workforce creates a need for continual education for new employees and ongoing enrollment options.

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Absence Matters: A Key to Better Service

Technology and innovation are critical to building and maintaining an efficient and compliant claims practice. The automation of simple eligibility determinations, communications, and integrated processes can be a game changer for the health and longevity of a successful program.

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Program Showcase: Finding “Magic” in the Claims Mix

Most disability cases — occupational and nonoccupational — resolve normally without intervention. But 10% to 15% of cases need additional attention to avoid becoming long-term claims. Organizations have developed tools — from simple paper-and-pencil lists to artificial intelligence (AI) applications — to identify potential outliers early in the process.

Program Showcase: Weighing In on Electronic Performance Monitoring

Electronic performance monitoring, which helps employers observe, record, and analyze job performance, is increasingly popular, and can help managers assess staff needs as well as improve productivity. However, employers should consider potential personnel costs and adjust monitoring approaches to avoid or mitigate these issues.

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Seth Turner, Chief Strategy Officer
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